FAQs

Q:How to place your order?

1.Register / log in your Sukeen account.

2.Select the item you like and click on 'add to cart'.

3.Click into Shopping Bag to have a preview; then click'checkout'.

4.Input/select your coupon code and click ' apply' to get the discount.

5.Fill in your complete shipping address, select preferredshipping method.

6.Finally complete your payment.

 

Q:How long I can receive my order?

A:Total time=processing time+shipping time
Your order will be shipped within 24 hours from working days(Monday-Friday) .Standard shipping needs 7-15 business days.

Q:How to track your order?

A:Once your item has been shipped, you will receive a shipping confirmation and can check the status of your shipment using your order number. You can check the tracking status using the tracking number in the tracking link below.
1.Standard tracking:https://www.17track.net/en
2.DHL:https://www.dhl.com/us-en/home.html?locale=true

Q:How to return my order?

Orders placed on online store may be returned within 30 days of delivery. All items must be returned in their original condition, and must not be washed, used or damaged in any way. We also refuse to accept towels that smell different. If your item has arrived damaged or has an error,please contact us by email:service@sukeen.com

More information>>https://sukeen.com/pages/refund-policy

 

Q:How to change the shipping address?

A:You can change your shipping address before your order ships. Here are some suggestions:

1. If your order is not paid or paid by PayPal and the order is not shipped:You can cancel it in your account and use the correct order information.
2. If you have paid for your order but not via PayPal:If you need to change the oshipping address, please inform us immediately through the customer service email:service@sukeen.com, we can change it without delivery.

Note: If the order has already been shipped, we will not be able to change any information about the order.